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QSAN, Inc.

North East Ohio and Appalachia Care
Serving 23 Counties in Ohio
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C.Q.R.T. - Consumer Quality Review Team

To Increase Positive Outcomes For People Who Use Mental Health Services.

In 1996, the Ohio Department of Mental Health in collaboration with Ohio Advocates for Mental Health established two (2) Consumer Quality Review Teams (CQRTs) to provide a consumer-driven mechanism for the external review of the publicly funded mental health system in Ohio. QSAN, Inc. and Q.R.S. Inc. are the two projects in the state of Ohio. For more information on Q.R.S. Inc. please visit their website at qrsinc.org

  • CQRT is an innovative approach using teams of consumers and family members to assess and improve the quality and access of community mental health systems.
  • This assessment is based on feedback from people who use the mental health services, their significant others, and providers of services.
  • The CQRT project serves as an independent external review of public mental health services through "consumer operated" evaluation processes to maximize the potential of obtaining accurate perspectives.
  • After the review, CQRT assists with the implementation of improvements that need to be made by networking with stakeholders.
  • QSAN originally involved six counties in Northeastern Ohio. Recently seventeen more counties decided they wanted to join in on the important work we do. We now service twenty-three counties in most of Eastern Ohio!

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